Booking Terms and Conditions

When booking with JA Travel Solutions  you understand and agree with the following terms and conditions.   Bookings and travel products are made on your behalf  through any one of our many wholesalers and suppliers . These terms and conditions apply to bookings you make with JA Travel Solutions  in-person, over phone or by email .We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Passports & Visas:

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with an international travel booking, a scanned copy  (or screen shot )of all  passports is required prior to purchasing flights.

We will assume that all travellers on the booking have a valid Australian passport unless advised otherwise . It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your us know.  . We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply  We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). 

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. 

Travel Insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.  

We are an authorised representative of Suresave Insurance , and Covermore Insurance  receive financial and non-financial benefits when you buy travel insurance products through us. JA Travel Solutions, Sure Save  and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer.

You must read the Combined  Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. The Combined FSG/PDS also contains information about the conditions, limits and exclusions that apply to the insurance, the 15 working day cooling off period, and how you can access Suresave or Cover-More's Privacy Policy and complaints handling procedures. 

Please contact us on 0432 198 166 to take out travel insurance through us or if you have any questions about   travel insurance products . If Travel Insurance is NOT obtained either by your own means OR through this agency,Please note ** JA Travel Solutions will not be held responsible for costs incurred due to cancellation , emergencies or  change as a result of not having this travel protection. A copy of  travel insurance documentation sourced elsewhere must be forwarded to this agency prior to departure. 

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website atwww.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au). 

Prices:

All prices are subject to availability at the time of consultation ONLY and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us for up-to-date prices. The price of some Hotel bookings held via this agency will fluctuate with the changes  in global currency rates.

 Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings :

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $25 per passenger per booking in addition to supplier fees. 
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $40 per passenger per booking in addition to supplier fees. 
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $65 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $200 per passenger per booking in addition to supplier fees.
  • Cancellations to cruise bookings(excl Royal Caribbean ) will incur a fee of $50 per booking in addition to suppliers fees and charges.
  • Royal Caribbean bookings will incur a fee of $60 per booking in addition to supplier cancellation fees and charges

Supplier Change and Cancellation Fees:

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment  

You may be required to pay a deposit or deposits when booking. We  will advise you the deposit cost. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required as per invoice documents.

Payments by Cash, Direct Deposit and Credit Card  

Payment Options:

a. All prices are based on payment by cash, cheque or EFTPOS.

b. Cheques will not be accepted by this office

c. Credit card surcharges will apply when paying by credit card. Standard VISA/Mastercard 1.45%, Premium, Platinum ,Corporate cards 2.2%,AMEX 2.2% and  Dinerclub 2.75%. Please note your statement will show Travelpay as merchant supplier.

d. Payments made via Direct Deposit take up to 3 business days to process. Please email a copy of your transfer receipt  once it has been processed. Payment can be made by direct deposit as follows:

BANK: Bankwest

 ACCOUNT NAME: JA Travel Solutions

 BSB: 302 162

 ACCOUNT NUMBER:0727399

REFERENCE: Your surname

Interest Free Holidays via HSBC- Contact this agency for more information.(Annual fees apply)

By Supplying a credit card you  authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you.  If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.  

*Merchant Services supplied by TravelPay & MINT 

  Agency:

JA Travel Solutions acts  as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.  We can provide you with copies of the relevant service provider terms and conditions on request.  Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.  

Liability:

To the extent permitted by law, JA Travel Solutions does not  accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 .

JA Travel Solutions does not accept any liability for financial loss incurred due to not obtaining travel insurance or confirming credit card travel insurance inclusions.

Special Requirements:

Please liaise with  staff  regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with us, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking.  . We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.  Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.  Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings . All documents will be delivered to you either in person OR by overnight mail as soon as they are available  Please contact us to confirm when your travel documents are available..    

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Privacy Policy:

We are committed to protecting your personal information and agree to handle your personal information confidentially.  By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.  In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.  Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking.  These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.  We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia.  Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information.  

 Monies Not Held On Trust:

All monies paid by you to us will be  transferred  immediately to the wholesaler or supplier of your related travel product. No trust monies are held by JA Travel Solutions unless advised  in writing  

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.